Shipping & Taxes
IMPORTANT WORLDWIDE SHIPPING UPDATE
Thank you for shopping with Viseart Paris. Please read below for questions to your answers during the Holiday Season. We answer shipping questions within 72 hours. We cannot guarantee shipping times due to the global pandemic's effect on shipping carriers. Estimated shipping dates have a 72 hour window and your tracking number may not show up as expected, and this is not something we can control.
It will take longer than usual to fulfill your order as we work to ensure the health and safety of the team in our distribution center. Delivery arrival times are estimates only and may change based on order volume or other circumstances, like weather-related delays. If we encounter any unexpected delays in shipping, we’ll contact you via email. We do estimate that your order will ship from our warehouse within 14 business days upon receipt of your tracking number being issued. We appreciate your patience.
The HOLIDAY season shipping may take up to 14 days to arrive after leaving our warehouse NOT receipt of purchase. We do not offer refunds or exchanges if your parcel has not arrived within the 14 business days from shipping NOT 14 days from the tracking email.
We understand that this is confusing for some people and we encourage you to read about what is happening in the world with labour shortages and blocked shipping routes. This issue is extremely difficult for all small businesses and we appreciate your support, consideration and patience. Our customer service team IS the Viseart Paris Team, we do not outsource. Please be kind and respectful with our team members. Thank you for supporting our small brand!
Free shipping in the United States for orders above $75 before tax.
$10 flat rate shipping in the United States for orders below $49.
Alaska and Hawaii included.
Free international shipping to SELECT countries for orders above $179.
Viseart Paris Website Ships to the Following International Locations:
Australia, Canada, Ireland, Mexico, United Kingdom ( UK ), Puerto Rico, New Zealand.
We do not manage shipping documents for international clients outside of our territory. If you order to a USA address, yet you live outside of the USA, you are responsible for ALL paperwork, duties and issues. We will not refund a product because you did not heed our warnings about international shipping practices and issues.
We can’t ship certain products into some locations because of local regulatory restrictions or restrictions from our Brand partners. Shipping issues with International shipping companies have delayed our expansion.
If you’re based in Europe, we encourage you to visit our European partner viseart.com
NOTE: import duties and any related costs are the buyer's sole responsibility, Viseart does not manage shipping issues for international customers once the parcel has left the facility.
International shipping times depend on many factors. we cannot take responsibility for packages once they leave our warehouse, the package is in the hands of couriers. We will do our utmost to make sure you get your Viseart products, but please be aware that we cannot control postal services!
Exclusions from Estimated Shipping Timelines and Free Shipping Offers
Estimated Shipping Timelines and Free Shipping Offers do not apply to:
- Products shipping to Alaska, Hawaii, U.S. territories, and international orders
- PO boxes & APO addresses
- Pre-orders or back orders
DETAILED SHIPPING INFORMATION
How long will it take for my order to arrive?
To be conscious of our teams’ health and welfare during this unprecedented time we have adjusted our shipping practices and protocols. Your order may incur longer than normal processing and/or shipping time due to COVID-19 related limitations. Shipping times are ultimately dependent upon courier speeds. We cannot guarantee that your selected delivery window will be accommodated. If you are concerned your package will not arrive, please purchase additional insurance during checkout and signup for courier notifications directly through your selected deliverer’s website for the most up-to-date tracking information. Thank you for your patience and support.
We love to help our customers and in order for you to receive your items as quickly as possible, please take note of the following:
- Make sure to provide accurate address information, including city, state, and zip code with phone number to prevent any errors or delays in shipping.
- Once an order is submitted, we are unable to make changes to your shipping address. Please do not contact us about shipping changes, it is not our responsibility.
- We cannot legally ship to P.O. Boxes, do so at your own risk.
- We cannot legally ship to Freight Forwarders, you do so at your own risk.
- We are unable to ship to multiple addresses in one orders.
- Please visit USPS.com and UPS for the most up-to-date information on shipping delays and service alerts specific to your particular area of delivery:
- It is your responsibility to track your order and to contact the shipper if there is a delay or issue. Once packages leave our warehouse, they are not under our legal jurisdiction.
- If you contact: email@example.com or firstname.lastname@example.org or email@example.com it takes 72 hours to receive a reply.
- Please visit UPS.con for the most up-to-date information on shipping delays and service alerts specific to your particular area of delivery: https://www.ups.com/us/en/supplychain/service-alerts.page
Who can I contact if I have an issue with shipping of my order?
Please contact the shipping service provider: UPS, USPS, ROYAL MAIL, DHL.
If you need additional assistance with your order because it is past the 14 DAY WINDOW from when the parcel left our warehouse (not when you received your tracking email), please email firstname.lastname@example.org. We are open M-F from 10 am-5 pm PST and answer questions within 48 hours. We do not respond to emails that ask us about shipping before the 14 day shipping window has expired.
Why do you not ship to my territory?
We are working diligently to unify our global distribution strategy and should have some positive news regarding this in 2022. In the meantime, please email us at email@example.com and join our ProShop for updates regarding territories, along with gratis products and reduced special pricing for your future purchases!
Where do you ship?
VISEARTPARIS.COM WEBSITE ONLY SELLS TO THE FOLLOWING LOCATIONS:
- All of North America from Canada to Brazil
- Oceania: Australia and New Zealand
- United Kingdom
- All USA territories
For other distributor territories, please reach out to the following customer service numbers for assistance outside of North America, Oceania & the United Kingdom:
Middle East: +971558584926
My order has left your facility but my tracking number has not been updated. What can I do?
As soon as any shipment leaves our warehouse, we are subject to the same tracking information provided to our customers by the shipping company. Whilst we wish that we could control other businesses, we are unable to re-route packages or change addresses for customers once the package has been issued a tracking number.
For the most up-to-date information on shipping delays and service alerts specific to your location, please visit your specified courier’s website and signup for shipping notifications. Once a package leaves our facility, it is under the dominion of the shipping company; we cannot recall a package, nor can we control how long delivery takes. Due to COVID-19 related shipping delays, supply chain corruptions, and global labour shortages, we cannot guarantee delivery times.
Please do not abuse our employees for issues that we do not have jurisdictional control over. We will NOT refund packages because the shipping is later than preferred. You may contact: firstname.lastname@example.org for any other concerns, otherwise this statement will be resent to you with the links to UPS and USPS.
Sign up for tracking your order:
United Kingdom Customers
We do not work with Royal Mail, nor do we have any affiliation with their processes. Please visit their site and sign up for shipping notifications to track your package. We do not receive tracking information from Royal Mail.
For Royal Mail: https://www.royalmail.com/track-your-item
If you are shipping to Canada, please be aware of the following: your shipping rate paid to Viseart at the time of purchase allows the package to enter into Canada, however, it does not cover UPS brokerage fees. USPS does not offer any tracking to Canada presently, however, this can change at any time.
If you refuse your package from Viseart in order to avoid the brokerage fees and have not alerted UPS that you are self-clearing, we WILL NOT REPLACE YOUR PACKAGE. We keep track of our customer records regarding this issue.
To AVOID extra brokerage fees, please contact your Self Clearing center in order to not be charged for delivery service:
Viseart cannot offer brokerage or duty service, nor do we offer clearing services, it is up to the resident of the country to complete self-clearing at their closest CBSA in order to avoid having to pay brokerage fees by UPS. Viseart is a makeup brand and not a shipping company. Canada is notorious for having exorbitant brokerage fees and our company does not have any jurisdiction over Canadian laws. We do not have the ability to track your packages once they leave the USA, and oftentimes we cannot track a package within our territories due to postal system restrictions and failures that are outside of our control.
Canada Border Services Agency (CBSA) has overall authority over the importation of goods into Canada, in addition to any OGD requirements, every shipment must pay necessary taxes and comply with a broad range of mandates. Duties and fees are critically important to doing business in Canada as it has a unique sales tax code that most Canadians who pay taxes are aware of. In Canada, sales taxes are collected at the federal and provincial levels of government, and a business must be careful to comply with all applicable levies. Please note that sales taxes are different from import duties. Import duties on goods between the U.S. and Canada and mailing services such as UPS will charge for service delivery and clearance of your package at the airport. A federal Goods and Services Tax (GST) of five percent of value is assessed on just about all goods entering the country. Provincial sales taxes are levied at the province level and are collected locally. The provinces of Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador, and Ontario have opted to “harmonize” their provincial sales tax with the general sales tax. This combined rate is called the “harmonized tax,” and represents the sum of the 5 percent federal GST plus the appropriate provincial tax.
Regulations are subject to change at a moment’s notice by Canada’s eManifest system. Viseart has no control over the governmental requirements. This information is simply given to you as a courtesy. Our team is providing you with the following information for your reference, however, please do your own research so that you may make an informed decision about your parcel!
If your goods have arrived at a FedEx, UPS or DHL facility in Canada, you can self-clear the items by collecting some documents and making a trip to your local Customs office. You must wait for the goods to arrive at the warehouse before you can self-clear. The procedures vary slightly in different Customs offices, but in each case a BSO (Border Services Officer) will be there to assist you.
- The manifest or waybill: the courier company will need to provide this to you. It contains the shipping details of your package. Without this, Customs will not know what to release. You can request the courier company provide your documents by e-mail, although you may have to pick up a hard copy at their facility.
- The invoice: In order to collect the correct amount of tax on your purchase, Customs will need to see your invoice. They may also potentially ask for proof of payment (i.e. your receipt) to make sure you are declaring the right value.
- Take these documents to the Customs office closest to the warehouse where your goods are being held. List here. Some Customs offices have computer programs which allow you to rate your own entry. Others will require you to complete Form B15 with an agent’s assistance. You will also be asked for proof of identification. Pay the duties and taxes owing and an agent will stamp your manifest as proof of release from their control.
- With the stamped copy of your manifest (aka the Customs Delivery Authority), you can triumphantly return to the courier’s facility. Show them the stamped copy of the manifest and they will hand you your parcel. Some offices will submit an electronic entry for you, which will allow the goods to be released without the need to show t
What if I live far away from a Customs office?
Hire a different broker to handle the clearance for you.
Can I clear goods for someone else?
In certain cases, if provided with written authority and proof of identification, you can clear goods for an employer or a relative. You cannot, however, clear for any personal profit unless you are a licensed customs broker.
Can I self-clear goods carried by USPS/Canada Post?
All goods shipped by USPS in the United States enter the Canadian postal stream, where they are cleared by agents of the CBSA for a small fee. You cannot clear these shipments yourself. You can, however, apply to a casual refund center if you believe your declaration to be invalid. If you are a business importing goods over $2500.
My courier said they will return my package unless I pay their brokerage fee, is this true?
If you are threatened with COD charges at the door, you can refuse the package and opt to self-clear. You may also hire another broker to clear your parcel at the courier’s facility, or better yet, before it arrives so you can receive it immediately.
Can I self-clear my parcel before it arrives so it can be delivered to me on the first attempt?
No. You must physically present yourself to Customs if you wish to self-clear.
It’s been over two weeks and I have not yet received my parcel, where is it and what can I do?
USPS and UPS recommend waiting 14 days from the moment it left the warehouse NOT when the tracking was issued before assuming a package is lost. For any missing shipment claims, please contact your courier directly prior to reaching out to us for assistance. Once a package leaves our facility, it is under the dominion of the shipping company; we cannot recall a package, nor can we control how long delivery takes. Due to COVID-19 related shipping delays, supply chain corruptions, and global labour shortages, we cannot guarantee delivery times. Please do not abuse our employees for issues that we do not have jurisdictional control over. We will not refund packages because the shipping is later than preferred. You may contact: email@example.com for any other concerns, otherwise this statement will be resent to you with the links to UPS and USPS.
Sign up for tracking your order:
We are required by law to charge sales tax for states requiring this.
If you have any questions regarding sales tax, please e-mail us at firstname.lastname@example.org.